Privacy policy
Last updated: February 7, 2026
At Centivo Mart, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop from our website.
By using our website or placing an order, you agree to the practices described in this policy.
Information We Collect
When you visit our store or make a purchase, we may collect:
- Name
- Phone number
- Email address
- Shipping and billing address
- Order and transaction details
- Device and browser information (IP address, cookies, usage data)
- Communications shared with us via forms, email, or WhatsApp
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order confirmations, shipping updates, and support
- Improve our website, products, and customer experience
- Prevent fraud, misuse, or unauthorized activity
- Comply with legal and regulatory requirements
Dropshipping Disclosure
Centivo Mart operates on a dropshipping model. This means we do not keep physical stock ourselves.
To fulfill your order, essential information (such as your name, phone number, and delivery address) is shared with:
- Trusted suppliers
- Courier and logistics partners
While products are shipped directly from our suppliers, Centivo Mart remains fully responsible for order fulfillment, quality concerns, customer support, returns, and refunds as per our store policies.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Ensure website functionality
- Analyze traffic and usage
- Improve performance and shopping experience
You may disable cookies through your browser settings, but some features of the site may not function properly.
Sharing of Information
We may share your personal information only when necessary with:
- Shopify (our ecommerce platform)
- Payment processors
- Shipping and logistics partners
- Marketing or analytics services (only to improve store performance)
- Legal authorities, if required by law
We do not sell or misuse your personal information.
Data Security
We take reasonable measures to protect your personal data from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your information
- Opt out of marketing communications
Requests can be made through our website contact form or official WhatsApp support.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at: