Shipping policy
At Centivo Mart, we are committed to delivering your orders in a timely, safe, and transparent manner. Please review the shipping details below to understand how your order is processed and delivered.
Order Processing Time
All orders are processed within 1–2 business days after confirmation. Once processed, orders are forwarded to our fulfillment partners for shipment.
Delivery Time
Estimated delivery time is 3–7 business days, depending on your location and courier availability. Delivery timelines may vary during peak seasons, sales events, or due to unforeseen logistical delays.
Shipping Coverage
We currently ship nationwide across Pakistan.
Shipping Charges
Shipping charges (if applicable) are clearly displayed at checkout before order confirmation. Any promotional or free shipping offers will also be reflected during checkout.
Dropshipping Fulfillment Notice
Centivo Mart operates on a dropshipping model, meaning products are shipped directly from our trusted suppliers and warehouse partners. While we do not keep physical stock at our own location, we remain fully responsible for order fulfillment, delivery coordination, and customer support.
Order Tracking
Once your order is shipped, tracking details (if available) will be shared via WhatsApp, SMS, or email to help you monitor delivery status.
Delivery Delays
While we strive to meet estimated delivery timelines, delays may occasionally occur due to factors beyond our control such as weather conditions, courier service disruptions, or remote delivery locations. In such cases, our support team will assist you with updates.
Incorrect Address or Failed Delivery
Please ensure your shipping address and contact details are accurate at checkout. Centivo Mart is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with clear video evidence. We will promptly investigate and offer a suitable resolution in line with our Refund & Return Policy.
Contact & Support
For any shipping-related questions or assistance, you can reach us via:
• Website contact form - https://centivomart.com/pages/contact
• Official WhatsApp support number - +92 316 8932850
Our team is always here to help ensure a smooth delivery experience.